Singing River Health System’s MyChart Account is Down Due to a Cyberattack


PASCAGOULA — Singing River Health System has temporarily taken all hospital and clinic computers offline due to a cyberattack, according to Interim CEO Laurin St. Pe, who told WLOX she has identified suspicious activity within their network and is cooperating with law enforcement officials in investigating it.

Patients visiting any Urgent Care locations or Medical Group practices of the hospital can use MyChart to gain access to their medical records.

Access your medical records online.

Those recently seen at any Valley Health hospital, Urgent Care location, or Medical Group office will soon have access to their records online through MyChart. Those receiving an After Visit Summary with an activation code will be invited to create an account through MyChart; other patients may self-enroll using the link provided or by downloading the MyHealthHome – Oracle Health mobile app.

This app connects hospitals, clinics, and your iPhone Health App, so it’s easy for you to view all your available health data in one convenient place. Your data is securely encrypted using Touch ID or Face ID protection on your iPhone.

Singing River Health System operates Pascagoula Hospital, Ocean Springs Hospital, and Gulfport Hospital, as well as primary care and specialty clinics throughout Mississippi. Due to a recent cyberattack on their EPIC system, computer systems had been rendered inoperable, leading to some surgeries, appointments, and prescriptions having to be written by hand instead.

Communicate securely with your doctor’s office.

PASCAGOULA, Miss. (WLOX) — Due to a cyberattack on Singing River Health System’s EPIC system – their electronic medical record system, which houses Pascagoula Hospital, Ocean Springs Hospital, and Gulfport Hospital as well as several outpatient clinics – surgery has been delayed significantly, prescriptions written manually and tests taking longer for return. Symptoms have included delayed surgeries, handwritten prescriptions written manually by staffers as well as delayed test returns.

Use MyChart on your iPhone, and all your health records will remain safe with its password, Touch ID, or Face ID protections. Furthermore, linking the MyChart account with the Health App helps track essential health data such as allergies, conditions, immunizations, lab results, medications, procedures, as well as weight and fitness data in one convenient place.

MyChart allows you to send non-emergency messages directly to the office of your physician, such as asking for an appointment, filling a prescription refill, or clarifying information from an earlier visit. Your message will be seen by one of the office staff before being passed along if applicable; text reminders can also be set through MyChart’s website.

Stay connected to your health.

PASCAGOULA, Mississippi (WLOX) – Surgery delays, handwritten prescriptions, and patients being moved from Singing River Health System’s EPIC medical record system have all been adversely affected by a cyberattack against it. EPIC is used at three hospitals across South Mississippi, as well as multiple clinics run by Singing River.

Singing River is working quickly to restore services as soon as possible and notify those impacted of any issues that arise. Meanwhile, patients can access their MySingingRiver accounts through the iPhone Health App and track important details such as allergies, conditions, medications, procedures, lab results, and more.

Stay healthy

Singing River Health System’s hospitals and clinics are operating normally; however, there could be delays due to cyberattacks this week that have rendered some computer systems offline.

Mychart Singing River is the patient-facing app used by the hospital; however, patients can still access their health data through other iPhone apps like Apple Health, which allows them to monitor things such as allergies, conditions, lab results, medications, procedures, and vitals as well as add steps walked, sleep habits and weight.